Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer:
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Standard Shipping (Australia) – 3–7 business days
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Express Shipping (Australia) – 1–3 business days
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International Shipping – 7–21 business days (varies by destination)
Please note: Delivery times may be affected by public holidays, seasonal demand, or unforeseen courier delays.
Tracking
Once your order is shipped, you will receive an email with tracking information so you can follow its journey to your doorstep.
Shipping Locations
We currently ship domestically within Australia and to select international countries. If your country isn’t available at checkout, please contact us and we’ll do our best to assist.
Incorrect Address
Please ensure your shipping details are correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
If your package is lost or delayed beyond the estimated delivery window, please contact us at [your email] and we will help resolve the issue.
Questions?
If you have any questions or concerns regarding shipping, feel free to reach out at [your email or contact page].